Privacy Policy

Your privacy matters to us. Tunnel Cottages (“we”, “our”, “us”) operates the website https://www.tunnelcottages.co.uk (the “Site”).
This policy explains what information we collect, how we use it, and how it relates to third-party booking platforms such as eviivo and Booking.com.

1. Information we collect

We collect two types of information through our website:

a) Information you provide voluntarily

When you fill out our contact form, we collect your name, email address, and any other details you choose to include in your message.
This information is used solely to respond to your inquiry and provide customer support.
We do not use it for marketing purposes or share it with third parties.

b) Information collected automatically

Our website uses standard web technologies that may automatically collect limited technical data such as:

IP address, browser type, and device information (for basic analytics)
Cookies placed by third-party services embedded on our site (for example, Google Maps)

If you follow a link from our website to our booking partner eviivo or any other external platform, any personal data you provide there is collected and processed under that platform’s own privacy policy.

You can read eviivo’s privacy policy here for more information.

2. Cookies and analytics

We use cookies to ensure the website functions properly and to improve user experience.
Some cookies are placed by third-party services that appear on our pages (e.g., maps or social media embeds).

You can learn more in our Cookie Policy.
If you prefer, you can disable cookies in your browser settings at any time.

3. How we handle your data

When you submit the contact form:

Your message is sent directly to our secure business email inbox.
We store it only for as long as needed to handle your inquiry.
We do not sell, share, or use your data for marketing.

If you would like us to delete your message and any related data, please contact us at stay@tunnelcottages.com.

4. Third-party services

Our website contains links to other websites, including external booking and tourism resources.
We are not responsible for the privacy practices or content of those external websites and recommend that you review their privacy policies before providing any personal information.

5. Data security

We take reasonable steps to ensure your information is handled safely.
We do not store or process any personal information on our own servers beyond what is sent via the contact form or required for technical operation of the website.

6. Your rights

Under UK data-protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

Access, correct, or erase your personal data

Object to certain uses of your information

Withdraw consent where applicable

To exercise these rights or request data deletion, please contact us at stay@tunnelcottages.com.

7. Contact us

If you have any questions about this policy, please email us at stay@tunnelcottages.com.

Last Updated: October 24, 2025