FAQ’s
Here is everything you need to know
FAQ’s
How do I check availability and book?
You can check availability and make bookings directly on our booking platform Eviivo. Simply select your dates, choose your cottage or pod, and follow the instructions to confirm your reservation.
What are the check-in and check-out times?
Can I park there?
Free private parking is possible on site (reservation is not possible).
Can I modify or cancel my booking?
Cancellations or booking changes must be made through the same platform you used to book (e.g. eviivo or Booking.com).
Are the cottages wheelchair or disability friendly?
At the moment, our cottages and pods aren’t fully wheelchair-accessible. We’re in the process of upgrading some spaces to improve accessibility and comfort for guests with mobility needs. If you have specific requirements, please contact us before booking so we can advise on current access and progress.
Are pets allowed?
Yes, we accept pets. Our normal charge is £10 per night per animal.
Do you offer any extras during my stay?
Yes – we can provide fresh bedding and towels, firewood, and laundry services for a small fee. We also offer optional extras for special occasions, such as birthdays or romantic getaways, which can include simple decorations or small treats to make your stay extra special.
You’ll find full details in your welcome booklet when you arrive or if you’d like to arrange something in advance, just email us at stay@tunnelcottages.com – we’ll be happy to help you plan the details.
